Frequently Asked Questions
Frequently asked OLS support questions.
Acquisitions (4)
Aleph (16)
- What is the process for loading Ebsco invoices?
- How do I include/exclude records from being reported to OCLC?
- How do I count the number of ebooks in my college's collection?
- How do I download the Aleph Client?
- What Aleph jobs are regularly scheduled for my campus?
- How do I access Ex Libris Technical Support Documentation?
- Can I enable the Web OPAC to link or display a location guide for my library?
- Can the Aleph System work with Self-Check Machines?
- How can I search only the holdings of my campus?
- How can I obtain an Aleph Staff User Account?
- What Aleph reports are available to me? How do I request one?
- The MARC record I am working on was catalogued using RDA. What should I do?
- Why do all records with URL's appear as e-resources in the OPAC?
- How do I run version check in the Aleph client?
- My login to Aleph expired. How do I request that it be reset?
- How do I access the training system?
Batch loads (10)
- How do I initiate a batch load?
- What constitutes an appropriate number of records for batch loading?
- Are there tools which allow me to review records before sending them to OLS?
- This is a new collection. Will I be able to review these records before they go into production?
- What should I look for when previewing vendor records?
- How do I access the training system?
- How do I find my records in the training OPAC?
- Who is responsible for deleting records which drop out of subscription collections?
- How do I include/exclude records from being reported to OCLC?
- What is the schedule for Coutts loads?
Best practices (2)
Dspace (5)
- Can new Dspace Communities and Collections be created within my Dspace College Community?
- How much space for file storage is available on Dspace?
- What guidelines should I use to create content in Dspace?
- Can more than one file be attached to a record stored in a Dspace collection?
- How do I obtain an account in the CUNY Dspace Institutional Repository?
E-books (6)
- How do I count the number of ebooks in my college's collection?
- What do I need to know about IP ranges?
- Why do all records with URL's appear as e-resources in the OPAC?
- Who do I contact for help with Integrated Search?
- How does my campus set up access to Integrated Search?
- How does Integrated Search work?
- SFX and ebooks?
- A patron got a message that "database access is denied". What are possible reasons for this?
- What are best practices for proxying electronic resources?
EZProxy (6)
- What methods of authentication can I use with EZproxy?
- What do I need to know about IP ranges?
- How do I add my EJS Titles to EZproxy?
- How does my campus set up access to Integrated Search?
- A patron got a message that "database access is denied". What are possible reasons for this?
- What are best practices for proxying electronic resources?
Federated search (4)
MARC records (12)
- How do I include/exclude records from being reported to OCLC?
- What is the schedule for Coutts loads?
- When will CUNY adopt RDA ?
- The MARC record I am working on was catalogued using RDA. What should I do?
- Why do all records with URL's appear as e-resources in the OPAC?
- What are best practices for proxying electronic resources?
- Who is responsible for deleting records which drop out of subscription collections?
- What should I look for when previewing vendor records?
- Are there tools which allow me to review records before sending them to OLS?
- How do I find my records in the training OPAC?
- How do I access the training system?
- This is a new collection. Will I be able to review these records before they go into production?
MarcEdit (2)
OCLC (2)
RDA (2)
Remote access (8)
- When is home access available?
- I get a message that "database access is denied". What are possible reasons for this?
- What do I need to know about IP ranges?
- How does my campus set up access to Integrated Search?
- SFX and ebooks?
- A patron got a message that "database access is denied". What are possible reasons for this?
- What are best practices for proxying electronic resources?
- Remote access to research tools fails.