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Whom do I contact for help with EBSCOhost Integrated Search?

Librarians who experience problems with EHIS should send in support requests to the EHIS support email address for EHIS at Please include as much of the following information as you have available at the time you encounter the problem:

  • Your campus name and contact information.
  • The name of the database within EHIS that you're experiencing problems with.
  • The citation of the item that produced the problem.
  • The URL of the webpage where the error appeared.

If the problem is with the CUNY Catalog connection or the CUNY SFX Find It! service, please copy the CUNY Service Desk on your support email to EBSCO. OLS may be able to address these issues immediately.