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  1. For urgent support issues, send a message via email or phone to the CUNY Service Desk at:
  2. For regular Aleph, SFX, and EZproxy maintenance, reports, or troubleshooting:
    • Send requests to the CUNY Service Desk at
    • Make sure to make your message as detailed as possible and include any relevant attachments or URLs in that request.
  3. For documentation and troubleshooting, please review our:
  4. For other requests or questions:

Whenever you contact us, please make sure to indicate a call back telephone number.